Frequently Asked Questions

1. Q. How can I place an order with your wholesale brand?

     A. You can place an order like so:

         - Create an account on our website.

         - Await account approval.

         - Browse the items you need.

         - Place your order.

2. Q. What are the minimum order quantities for your products?

     A. Minimum order quantities vary by product. Please refer to our product catalog or contact our sales team for more details.

3. Q. What payment methods do you accept for wholesale orders?

     A. We accept payments through cheque or bank transfer.

4. Q. How are shipping costs calculated for wholesale orders?

     A. Shipping costs are calculated based on the weight, dimensions, and order’s destination. Our sales team can provide you with an estimate.

5. Q. Can I track my wholesale order once it's shipped?

     A. Our customer support team can assist you with order tracking-related inquiries. Feel free to contact us via phone at +1 (514) 335-9851.

6. Q. What is your return policy for wholesale orders?

     A. Returns are accepted with prior approval. Please refer to our return policy for detailed information on the process and any associated fees.

7. Q. Is there a warranty on your kitchen equipment products?

     A. Yes, our products come with a limited warranty. The details of the warranty are outlined in the product documentation.

8. Q. How can I become an authorized distributor of your kitchen equipment?

     A. To become an authorized distributor, please contact our sales team for information on the application process and requirements.

9. Q. Are your kitchen equipment products compliant with industry standards?

     A. Yes, our products adhere to industry standards and regulations. We prioritize quality and compliance in our manufacturing processes.

10. Q. Can I request a product sample before placing a wholesale order?

       A. Yes, we may provide samples for evaluation. Please contact our sales team to inquire about sample availability and related costs.

11. Q. How can I get assistance with product specifications and technical details?

       A. Our customer support team can assist you with product-related inquiries. Feel free to contact us via phone at +1 (514) 335-9851.

12. Q. How often do you update your product catalog and pricing?

       A. Our product catalog and pricing are regularly updated. Please check our website or contact our sales team for the latest information.

13. Q. What do I do if I encounter an issue with my wholesale order?

       A. If you encounter any issues, please contact our customer support team immediately. We are here to assist and resolve any concerns you may have.