Terms & Conditions

1. Order Placement:

   - All orders are subject to acceptance by SAGETRA Inc.

   - Minimum order quantities and values may apply.

2. Pricing:

   - Prices are subject to change without notice.

3. Payment Terms:

   - Payment must be received before the arrival of shipment.

   - Late payments may incur interest charges per month.

   - All prices are exclusive of taxes, which will be added to the invoice as applicable.

   - Payment will be considered received when funds are credited to our account.

Payment terms are negotiable and may be subject to change based on mutual agreement.

4. Shipping and Delivery:

   - Shipping costs are the responsibility of the customer.

   - Delivery dates are estimates and not guarantees.

5. Damaged or Defective Items:

   - Any damaged or defective items must be reported within five (5) days of receiving the shipment.

   - Claims should include photographic evidence and a detailed description of the issue.

   - If any merchandise sustains damage during transit, it is crucial to promptly report the incident to the carrier. 

Any claims regarding overages or shortages in the number of boxes or skids must also be submitted to the carrier. In these instances, making notations on the freight bill at the time of signing is essential.

6. Returns:

   - Returns are only accepted with prior approval from SAGETRA Inc.

   - Returned items must be unused and in their original packaging.

   - A restocking fee of 15% may apply to all returns.

7. Cancellation of Orders:

   - Orders can only be canceled previous to the shipment of goods.

8. Product Warranty:

   - SAGETRA Inc. provides a limited warranty on products. Details are outlined in the product documentation.

9. Intellectual Property:

   - All intellectual property rights, including trademarks and copyrights, belong to SAGETRA Inc.

   - Customers are prohibited from using the brand's intellectual property without written consent.

10. Wholesale Account Approval:

    - Wholesale accounts are subject to approval by SAGETRA Inc.

    - SAGETRA Inc. reserves the right to refuse or terminate wholesale accounts at its discretion.

11. Force Majeure:

    - SAGETRA Inc. is not liable for delays or failures in performance caused by circumstances beyond its control, such as acts of nature, strikes, or supplier delays.

12. Confidentiality:

    - Wholesale customers agree not to disclose any confidential information received from SAGETRA Inc. to third parties.

13. Governing Law:

    - These terms and conditions are governed by the laws of Quebec.

14. Modification of Terms:

    - SAGETRA Inc. reserves the right to modify these terms and conditions at any time. Customers will be notified of any changes.

15. Communication:

    - All communications regarding orders, payments, and other business matters should be directed to our support team, reached at +1 (514) 335-9851.